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The Real Cost of a Poor GBP
3×
Fewer profile views vs. top-ranked businesses
70%
Patients won't call a business with <4★ rating
84%
Local searches result in same-day contact
56%
Of visits come from "near me" searches
Strong Overall Visibility
With a score of 69/100, this profile is well-positioned in local search and has a solid foundation for continued growth.
Score: 69 / 100
Good Reputation Score
A 4.6★ rating clears the 4.0 patient trust threshold. Maintaining review velocity will protect this advantage over competitors.
4.6★ · 145 reviews
Website Linked ✓
A website is linked on the GBP profile, giving patients a place to verify credentials, services, and contact details before booking.
Digital presence confirmed
Competitors Are Winning
Businesses nearby with healthier profiles are capturing customers who should be booking here instead.
High-level competitor density
Business Hours Set ✓
Operating hours are configured on the profile. This enables Google to surface the listing for high-intent time-sensitive searches like "open now".
"Open now" searches enabled
Phone Number Listed ✓
A phone number is present, enabling the direct call button on mobile search results — the most-used action patients take from a GBP listing.
Direct calls from Google enabled
Research insight: Businesses that move from a score below 40 to above 75 see an average 35–50% increase in profile-driven enquiries within 90 days of optimisation.