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The Real Cost of a Poor GBP
3ร
Fewer profile views vs. top-ranked businesses
70%
Patients won't call a business with <4โ
rating
84%
Local searches result in same-day contact
56%
Of visits come from "near me" searches
Invisible in Local Pack
With a score of 36/100, this business likely doesn't appear in the Google Maps "3-pack" โ the most visible placement for local searches.
~120 lost searches/month*
Good Reputation Score
A 5.0โ
rating clears the 4.0 patient trust threshold. Maintaining review velocity will protect this advantage over competitors.
5.0โ
ยท 1 reviews
Website Linked โ
A website is linked on the GBP profile, giving patients a place to verify credentials, services, and contact details before booking.
Digital presence confirmed
Low Local Competition
Fewer competing businesses are active in this area, creating an opportunity to dominate local search with a well-optimised profile.
Low competitor density
Business Hours Set โ
Operating hours are configured on the profile. This enables Google to surface the listing for high-intent time-sensitive searches like "open now".
"Open now" searches enabled
No Phone Number Listed
A missing phone number removes the direct call button โ the single most-used action patients take from a GBP listing.
Zero direct calls from Google
Research insight: Businesses that move from a score below 40 to above 75 see an average 35โ50% increase in profile-driven enquiries within 90 days of optimisation.